Office Administration
ABOUT THE SHORT LEARNING PROGRAMMES
In only sixteen weeks, this short learning programme will give the student the necessary skills that will lead towards a successful career as an Office Administrator.
This programme trains the student to successfully meet the demands of the modern office by understanding, supporting and following the standard operational procedures, general procedures and principals employed in general business.
WHO SHOULD ENROL FOR THE PROGRAMME
- Support administrative staff who have a minimum of two years working experience in an office environment
- Office Administrators who wish to gain formal recognition of their qualifications.
- Receptionists, Office Clerks, Girl Fridays or individuals who are motivated to add a further dimension to their careers by gaining Office Administration skills.
CERTIFICATION
The Office Administration Diploma is a short learning programme (SLP) that is certified by The Independent Institute.
Students enrolled in this short learning programme can apply, on successful completion, to be awarded credit for the equivalent full qualification module when registering for a full qualification with The Independent Institute of Education..
SHORT LEARNING PROGRAMMES
All programmes that are available through College Campus’s School of Business and Technology are short learning programmes (SLP’s) that have been specifically designed for working adults. These SLP’s differ from the full qualifications that are also available through College Campus and which are registered on the National Qualifications Framework. Before you register you must ensure that the programme that you select best suits your individual learning and workplace objectives.
PROGRAMME OUTLINE
Front Office and PA skills
- Learn switchboard skills
- Direct telephone calls to the correct personnel
- Dealing with enquiries written and telephonic
- Telephone etiquette
- The impact of customer relationship management
- Ethics in dealing with customers
- Handling of complaints
- Managing diaries of superiors
- Using various filing systems
- Making local and international travel arrangements
- Marking reservations
- Handling petty cash
- Origin and sourcing documents in business transactions
- Personal attributes of the receptionist
- Maintaining a professional image
- Business etiquette & office protocol
- Developing an appropriate level of assertiveness
- Stress management techniques
Business Communication
- Understanding the dynamics of the different modes of communication
- Maintaining professionalism in all forms of written communication
- Problem-solving by communication
- Communication skills for internal and external customers
DURATION AND COMMENCEMENT DATES OF PROGRAMMES
Classes are held on Saturday mornings over 16 weeks. Next programme start: Please see programme start dates.
PROGRAMME MATERIAL
The programme fee includes all programme material which becomes the property of the student. This material constitutes a valuable source of on-going reference.
PROGRAMME EVALUATION
The programme assessment includes a group assignment, test and formal written examination at the end of the programme. Should a student fail to achieve the required mark, he/she may repeat the programme at no additional charge within 18 months of first registration (subject to certain conditions).
